DELIVERY AND RETURNS

Shipped free. Sorted if it's wrong.

Delivery

The ES60 ships free, anywhere in New Zealand, with everything the install needs in the box. We confirm your delivery window by email once your order is in - most orders are on a courier within a few working days. Filter Plan refills ship on your schedule, and the refill turning up is the reminder.

Faulty or damaged

If anything arrives damaged or develops a fault, that is on us. Call 021 709 370 or email hello@nobrainerwater.co.nz and we will sort a repair, replacement or refund under the Consumer Guarantees Act. We pay the freight on faults.

The 90 day guarantee

Run it for 90 days from delivery, and if the water is not noticeably better, tell us. We refund the system in full and arrange the courier to collect it. No forms, no restocking fee, no argument.

Change of mind

Unopened and unused within 30 days of delivery, we will refund the purchase price - you cover the return freight and it needs to reach us in resalable condition. Once a system has been installed or cartridges unwrapped, we can no longer take it back, unless it is faulty.

Filter Plan refills

Cancel anytime before a refill ships and it is never charged. Once a refill has shipped it is yours and paid for. Your schedule can be moved anytime - just get in touch.

Talk to us first

Whatever the issue, one call usually sorts it. 021 709 370, or hello@nobrainerwater.co.nz.